SHIPPING INFORMATION

 ABOUT THE DELIVERY TIME

Delivery time: Total Delivery Time = Processing Time + Shipping Time.

Processing Time: Before shipping your order, normally we need 2-5 business days to prepare your products. The processing time is separate from the shipping time. Kindly note a small number of orders may still need between 5-7 business days depending on stock availability.We will ship to the address you entered before you pay, please make sure the shipping address is correct. If you want to change the address, please contact us at support@hotouchstore.com within 12 hours.

During the COVID-19 period, the factories and warehouse is being operated under additional guidelines to ensure the safety of both the workers and the products.

So the processing time will be longer than before. we need extra 1-3 business days to prepare your orders, do strict quality-control tests, thorough disinfection, and carefully packed.

Shipping time: Generally, for Global Shipping, it will take 12-25 business days for your orders to reach you, some distance area might take even longer.

For US Domestic Shipping, it will be delivered in 3-7 business days for most US, some distance area might take a bit longer.

Notice: Affected by the COVID-19, the timeliness of logistics may be reduced.

Our system will send you notification emails automatically once your parcel is out for delivery and delivered, please wait patiently.We appreciate your kind understanding. Please pray with us for the world to get through this tragedy sooner safely.

Delivery time may vary, especially during the peak periods. Please be more patient.

ZONE SHIPPING METHOD PROCESSING TIME DELIVERY TIME ORDERS KILOGRAMS SHIPPING FEE
US Standard 2-5 Business Days 3-7 Business Days No limit No limit Free
Global Standard

2-5 Business Days

3-7 Business Days 0-$48.99 No limit 7.99
Global Standard 2-5 Business Days 3-7 Business Days $49 and up No limit Free

Email: support@hotouchstore.com

Phone: 414 306 3721

Working Time: Mon. -Fri. 10:00am-12:00am 2:00pm-5:00pm (PST)